Frequently Asked Questions

I’m having trouble with my Pro membership

How do I cancel my recurring payment?

You can cancel your recurring payment prior to the next billing date, which will stop the recurring charges from that date onwards.

To do so:

- Log into your PayPal account and go to Settings.
- Select 'Payments'.
- Under 'Pre-approved payments' click 'Manage pre-approved payments'.
- Use the filter to find your subscription and click 'Cancel'.
- Click 'Cancel Profile' to confirm the cancellation.

For more information on cancelling recurring payments please see the following PayPal FAQ: How do I cancel a subscription?

You can also visit PayPal's Help Centre for further assistance:

Unfortunately, it is not possible to cancel one-off payments.

PayPal cancelled or suspended my recurring payment plan?

When you change or remove the credit card information related to your recurring payment, PayPal will automatically cancel or suspend your subscription rather than use the updated information. It will also automatically cancel or suspend your subscription when your credit card on file expires, or when there are other payment problems. This is a feature of PayPal which we have no control over.

Don't worry if this happens -- when PayPal cancels your subscription, you will still have access to Pro features until the expiration date of your current subscription. This page in your settings shows you how many days subscription you have left:

If you wish to set up a new recurring payment, please wait until your current plan has expired; after this you can start a new recurring payment here:

Email Support

If you're still having difficulties with your Pro account, feel free to send us an email and we'll do our best to help. If possible, please include the following details:

Your First and Last name
Your Username
Your current email address
The email address associated with your PayPal account (if different)
The date and Transaction ID of your last payment.

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