Frequently Asked Questions

I'm having trouble logging in

If you're having trouble logging in because you can't remember your username or password, please try our Account Recovery form and we'll send you a reminder of your details along with instructions on how to reset your password. 

Common issues:

1. If you've successfully changed your password and still can't login, please check that you're attempting to sign in with a valid username and not your email address. If you're unsure of your username, you can request a reminder here.
2.  If you've registered multiple user accounts on the same email address in past, please enter the username of the account you wish to recover, rather than the email address.  If this doesn't work, please contact us.
3. If you see the message "token expired" please request another password recovery email.  Please note that for security, the account recovery link will expire after a short while.

4. If you represent an artist or band, please see the "
Artists, Bands, and Labels" note below.


Email Support

If this still isn't working for you, send us an email and we'll do our best to help you retrieving your password. If possible, please include the following details:

·  Your Username
·  Your current email address
·  The email address(es) you may have used to register (if different)
·  Your date of birth for verification


Artists, Bands, and Labels

Please note that Artist pages on the website are not accounts.  There is no login associated with these pages and the customer support team cannot give you admin access or delete them for you.  If you originally signed up via or the Music Manager service, please read: How do I get my music on Where is the Music Manager?

For more information on artist pages and how to edit the content on them, please refer to the following help articles:

- Why is my music already on
- I’m an artist on and can’t log into my account.

- How do I update an artist biography?
- How do I upload new artist pictures?
- How do I add my music videos to track pages?
- How do I add events?
- How do I get my music on Where is the Music Manager?
- Why can't I upload pictures, edit wikis, add events, or suggest videos?
- There's another artist or band with the same name?

If you'd like general information about, please start here

Related Article: I’m an artist on and can’t log into my account.
Related Article: I’m having trouble with my Pro membership
Related Article: How do I permanently delete my account?

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