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Frequently Asked Questions

Why do some tracks say "Track unavailable" and can't be played?

Unfortunately not every track is available to play on due to embedding restrictions set by the rights holders.  For example, videos licensed to YouTube by SME / Sony usually can not be played on (a list of record labels owned by SME can be found here).  

If a particular track doesn't start or it says "Track unavailable" in the playbar then that usually means that the track cannot be played on, and you will need to pick an alternative.  Please read the following help article on how to do this: How do I add a YouTube video to a track page?

Additionally, you can check the licensing information for a music video by opening it in Youtube, clicking "Show more" under the description, where it should say "Licensed to YouTube by" and the name of the record label(s).  For example:


Related Article: Why do some tracks have listeners, but I can't play them on
Related Article: How do I add a YouTube video to a track page?

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