CBS All Access Help and Support FAQ Categories: About CBS All Access CBS All Access Originals Commercial Free Getting Started Troubleshooting My CBS All Access Account Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 All Access FAQ | » All Access « 1 Why am I seeing the “Subscription Failed: Cannot Connect to iTunes (Error 6)” message? I’m attempting to sign up for CBS All Access via my iPhone or iPad device. 2 Why can’t I watch CBS All Access shows on my smart TV? 3 Why didn’t I get a confirmation message? I purchased CBS All Access through the mobile web browser on my iPhone. 4 Why am I seeing a black screen instead of the live stream event on Live TV via my iOS device? 5 Which browsers are supported by CBS All Access? 6 Where is Live TV available for CBS All Access? 7 Why did CBS switch to another game before the first one ended? I was watching via Live TV. 8 Can I use Chromecast to watch NFL programming from my cellphone via CBS All Access? 9 How many devices can I use with my CBS All Access Account? 10 Why do CBS All Access subscriptions cost more if I sign up through iTunes on my iPhone or iPad?