CBS All Access Help and Support FAQ Categories: About CBS All Access Big Brother Live Feeds CBS All Access Originals CBS All Access Movies SHOWTIME Add-on CBS All Access Subscribers SHOWTIME Subscribers Commercial Free Getting Started Troubleshooting My CBS All Access Account Gift Cards Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Amazon Prime Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 Samsung TV All Access FAQ | » Troubleshooting « 1 I’m an existing subscriber. How can I watch CBS All Access on my connected device? 2 What iOS mobile devices are supported for CBS All Access? 3 What are the minimum system requirements for CBS All Access? 4 I'm having trouble casting a CBS show. How can I fix this? 5 How can I fix streaming issues on my device? 6 Why can’t I hear audio when I stream a show or movie? 7 The app crashes when I try to load it on my device. How do I fix this? 8 Why is live TV unavailable? 9 Is CBS All Access down? 10 I'm seeing the wrong CBS affiliate when streaming live TV. Can you correct this?