CBS All Access Help and Support FAQ Categories: About CBS All Access Big Brother Live Feeds CBS All Access Originals CBS All Access Movies SHOWTIME Add-on CBS All Access Subscribers SHOWTIME Subscribers Commercial Free Getting Started Troubleshooting My CBS All Access Account Gift Cards Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Amazon Prime Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 Samsung TV All Access FAQ | » Troubleshooting « 1 Can I get surround sound when watching CBS All Access? 2 Why can't I stream CBS All Access with my Optimum subscription? 3 Why am I seeing a message to disable my VPN/proxy when I try to stream a show? 4 How do I switch browsers from Internet Explorer (IE) to Microsoft Edge and visa versa on Windows OS? 5 How do I enable Spanish audio when streaming the Bold and the Beautiful? 6 What are the minimum system requirements for CBS All Access? 7 Which browsers are supported by CBS All Access? 8 How can I create a shortcut to CBS All Access on my Windows 10 desktop? 9 Why am I seeing a message that my browser is not supported when I try to stream video on demand or movies? 10 How do I contact CBS All Access Customer Support?