CBS All Access Help and Support FAQ Categories: About CBS All Access Big Brother Live Feeds CBS All Access Originals CBS All Access Movies SHOWTIME Add-on CBS All Access Subscribers SHOWTIME Subscribers Commercial Free Getting Started Troubleshooting My CBS All Access Account Gift Cards Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Amazon Prime Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 Samsung TV All Access FAQ | » Troubleshooting « 1 How do I know if I’m running the latest version of the CBS All Access app? 2 How can I fix streaming issues on my device? 3 I’m an existing subscriber. How can I watch CBS All Access on my connected device? 4 How do I enable Chromecast to watch CBS All Access shows? 5 Can I watch shows simultaneously? 6 Are shows that air on live TV available on demand, too? 7 Why is live TV unavailable? 8 How can I change payment information on my mobile device? 9 I already subscribed. Why is the CBS All Access app still asking me to sign up? 10 Can I watch CBS All Access without an Internet connection?