CBS All Access Help and Support FAQ Categories: About CBS All Access Big Brother Live Feeds CBS All Access Originals CBS All Access Movies SHOWTIME Add-on CBS All Access Subscribers SHOWTIME Subscribers Commercial Free Getting Started Troubleshooting My CBS All Access Account Gift Cards Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Amazon Prime Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 Samsung TV All Access FAQ | » Commercial Free « 1 What subscription plans are available with CBS All Access? 2 How do I upgrade to Commercial Free? 3 Why am I seeing commercials with Commercial Free? 4 Who do I contact for billing questions, if I signed up for CBS All Access through Google Play on my Android device or Android TV? 5 How do I switch plans, if I signed up for CBS All Access on a different device from the one I'm currently using? 6 Can I switch plans via mobile web? 7 How do I switch my plan to Limited Commercials via desktop? 8 I switched my plan to Limited Commercials. Will I get a partial refund? 9 I switched to Limited Commercials, but I changed my mind. How do I cancel my plan change? 10 Why am I seeing this message, "Your account is currently being updated"?