CBS All Access Help and Support FAQ Categories: About CBS All Access Big Brother Live Feeds CBS All Access Originals CBS All Access Movies SHOWTIME Add-on CBS All Access Subscribers SHOWTIME Subscribers Commercial Free Getting Started Troubleshooting My CBS All Access Account Gift Cards Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Amazon Prime Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 Samsung TV All Access FAQ | » Amazon Prime Customers « 1 What is the policy for cancelling and refunding the CBS All Access Channel? 2 I'm an Amazon Prime member. How do I add the CBS All Access channel using my Amazon Prime account? 3 Why am I getting an error message when I try to sign in to cbs.com with my Amazon Prime credentials? I already have a CBS account. 4 How can I change or update my billing information? I signed up for the CBS All Access Channel via Amazon? 5 How do I cancel my CBS All Access subscription if I signed up on Prime Video Channels? 6 I added the CBS All Access channel using my Amazon Prime account. How do I start streaming? 7 I subscribed to CBS All Access on Prime Video Channels. Can I also watch CBS programs on cbs.com or the CBS app? 8 Can I use my Amazon account to sign into CBS All Access? I've added the CBS All Access channel on amazon.com. 9 I'm an Amazon Prime member. Do I have to verify every time I want to use CBS All Access? 10 Why am I seeing an error message when I try to sign in to CBS All Access at cbs.com with my Amazon credentials? I already have a CBS All Access subscription.