CBS All Access Help and Support FAQ Categories: About CBS All Access Big Brother Live Feeds CBS All Access Originals CBS All Access Movies SHOWTIME Add-on CBS All Access Subscribers SHOWTIME Subscribers Commercial Free Getting Started Troubleshooting My CBS All Access Account Gift Cards Most Recent Watching Live TV CBS All Access Live TV TV Provider Optimum Online Customers Amazon Prime Customers Supported Devices: Amazon Fire TV Android Android TV Apple TV Chromecast iPhone & iPad PlayStation 4 Roku Xbox 360 Xbox One Windows 10 Samsung TV All Access FAQ | » All Access « 1 How can I fix CBS All Access streaming issues on my computer, like buffering? 2 How can I fix issues signing in to CBS All Access on my computer? 3 Why can't I view the Big Brother archives? 4 Can I unmute a user I previously muted? 5 How can I fix streaming issues on my Apple TV? 6 Why am I seeing a "loading" image or a black screen? 7 Why won't my mobile browser let me log in to watch the Big Brother Live Feeds on my iPhone or iPad? 8 How do I turn on closed captioning on my Xfinity Flex? 9 How do I recover my password via my Xfinity Flex or web browser? 10 How can I reactivate my account? I cancelled it, but I've changed my mind.