Help Center

  1. HELP CENTER
  2. ACCOUNT & BILLING

ACCOUNT & BILLING


My Account



  1. How do I cancel my CBS All Access subscription, if I purchased through iTunes?
  2. I deleted the CBS All Access app, why am I still being charged?
  3. What happens when my free trial subscription is over?
  4. How do I reactivate my account? I cancelled it, but I've changed my mind.
  5. Why is my account still on hold when I've updated my billing information?
    6.
    more ...

My Billing



  1. How do I change or update the credit card for CBS All Access?
  2. How and when will I be billed for CBS All Access?
  3. Who do I contact for billing questions, if I signed up for CBS All Access through Google Play on my Android device?
  4. How can I change payment information on my mobile device?
  5. Why is my credit card declined after multiple attempts?
    6.
    more ...

My Subscription



  1. How can I cancel my CBS All Access subscription?
  2. How do I switch from an annual plan to a monthly one?
  3. How do I upgrade to Commercial Free?
  4. I'm an existing subscriber. Can I upgrade from a monthly to an annual plan?
  5. How do I switch plans, if I signed up for CBS All Access on a different device from the one I'm currently using?
    6.
    more ...
© 2019 CBS Interactive. All rights reserved. Back to CBS.com