Help Center

  1. HELP CENTER
  2. TROUBLESHOOTING

TROUBLESHOOTING


Live TV & Video Streaming



  1. How do I watch Live TV?
  2. Why isn't the show I want to watch available?
  3. Why can't I see anything on my live stream right now?
  4. Why am I seeing the “video is currently unavailable” error? I'm trying to stream CBS All Access.
  5. How can I contact CBS All Access customer service?
    6.
    more ...

Subscription & Billing



  1. Why isn't the show I want to watch available?
  2. I have a subscription. Why can't I get Live TV?
  3. Can I watch local programming on demand?
  4. Why am I getting a billing error message when I try to watch content?
  5. Why can’t I use an international credit card to purchase CBS All Access?
    6.
    more ...

Devices



  1. Why isn't the show I want to watch available?
  2. How can I change payment information on my mobile device?
  3. Where do I find the activation code?/Activation did not work
  4. How do I add CBS All Access to my Roku Streaming Player?
  5. Does it cost anything to add the CBS All Access channel to my Roku Streaming Player?
    6.
    more ...
© 2018 CBS Interactive. All rights reserved. Back to CBS.com