Help Center

  1. HELP CENTER
  2. TROUBLESHOOTING

TROUBLESHOOTING


Live TV & Video Streaming



  1. Which browsers are supported by CBS All Access?
  2. How do I watch Live TV?
  3. Why am I seeing a message to disable my VPN/proxy when I try to stream a show?
  4. Why isn't the show I want to watch available?
  5. How do I switch browsers from Internet Explorer (IE) to Microsoft Edge and visa versa on Windows OS?
    6.
    more ...

Subscription & Billing



  1. Why can't I stream CBS All Access with my Optimum subscription?
  2. Why isn't the show I want to watch available?
  3. I have a subscription. Why can't I get Live TV?
  4. Why am I getting a billing error message when I try to watch content?
  5. Can I watch local programming on demand?
    6.
    more ...

Devices



  1. Why isn't the show I want to watch available?
  2. Where do I find the activation code?/Activation did not work
  3. What are the minimum system requirements for CBS All Access?
  4. How do I access my CBS All Access subscription through Roku, if I signed up via social media?
  5. Does it cost anything to add the CBS All Access channel to my Roku Streaming Player?
    6.
    more ...
© 2019 CBS Interactive. All rights reserved. Back to CBS.com