Help Center

  1. HELP CENTER
  1. HELP CENTER
  2. TROUBLESHOOTING
  1. HELP CENTER
  2. TROUBLESHOOTING
  1. HELP CENTER
  2. TROUBLESHOOTING
  1. HELP CENTER
  2. TROUBLESHOOTING
  1. HELP CENTER
  2. TROUBLESHOOTING
  1. HELP CENTER
  2. TROUBLESHOOTING
  1. HELP CENTER
  2. TROUBLESHOOTING

TROUBLESHOOTING


Live TV & Video Streaming



  1. How do I watch Live TV?
  2. Which browsers are supported by CBS All Access?
  3. Why isn't the show I want to watch available?
  4. How do I contact CBS All Access Customer Support?
  5. Why am I seeing a message to disable my VPN/proxy when I try to stream a show?

  6. more ...

Subscription & Billing



  1. Why isn't the show I want to watch available?
  2. I have a subscription. Why can't I get Live TV?
  3. Why can't I stream CBS All Access with my Optimum subscription?
  4. Why did I get an error message when I tried to cancel my subscription
  5. Why am I getting a billing error message when I try to watch content?

  6. more ...

Devices



  1. Why isn't the show I want to watch available?
  2. How do I access my CBS All Access subscription through Roku, if I signed up via social media?
  3. I'm having issues streaming video on my Apple TV. What should I do?
  4. What are the minimum system requirements for CBS All Access?
  5. Where do I find the activation code?/Activation did not work

  6. more ...
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