Help Center

  1. HELP CENTER
  2. SUPPORTED DEVICES
  3. Apple TV

SUPPORTED DEVICES


Getting Started on Apple TV



  1. I'm already a CBS All Access subscriber, how do I activate my Apple TV?
  2. How do I add the CBS All Access channel to my Apple TV?
  3. How do I sign up for CBS All Access Commercial Free on my Apple TV?
  4. I signed up via social media. How do I access my CBS All Access subscription through Apple TV?
  5. I'm a new user. How do I sign up for CBS All Access on my Apple TV ?
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Troubleshooting Apple TV



  1. I'm having issues streaming video on my Apple TV. What should I do?
  2. I subscribed to CBS All Access through my Apple TV. How do I enable it on other devices?
  3. My Apple TV is frozen. How can I restart it to resume streaming?
  4. How do I force close the CBS app on my Apple TV (4th generation) device?
  5. Why am I getting a black screen instead of live TV on my Apple TV (4th gen) device?
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Account & Billing on Apple TV



  1. How do I cancel my CBS All Access subscription, if I purchased through iTunes?
  2. How do I contact Customer Support?
  3. I purchased CBS All Access on my iPhone/iPad. Can I use the same subscription on my Apple TV?
  4. How do I upgrade to CBS All Access Commercial Free on my Apple TV?
  5. How do I switch to CBS All Access Limited Commercials on my Apple TV?
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