Help Centre

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TROUBLESHOOTING


Video Streaming



  1. Why can’t I watch 10 All Access shows on my smart TV?
  2. Why am I unable to watch previous seasons of all shows on 10 All Access?
  3. How can I clear my cookies and caches to stream 10 All Access?
  4. How do I watch 10 All Access on my PC/Mac?
  5. Do I need an Internet connection to watch 10 All Access?
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Subscription & Billing



  1. How do I update my credit card information or manage my 10 All Access subscription?
  2. Why am I prompted to sign up, when I log in? I'm already a 10 All Access subscriber.
  3. How do I contact 10 All Access customer service?
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Devices



  1. How can I unlink the 10 All Access from Chromecast?
  2. How can I configure my closed captions when I stream 10 All Access on my Android device?
  3. How can I check for updates to Apple TV with 10 All Access?
  4. How do I force close the 10 All Access app on my Apple TV (4th gen)?
  5. Can I continue browsing the 10 All Access app while casting a video?
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