CBS | All Access Support

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Troubleshooting iPhone iPad

I signed up for CBS All Access through iTunes while in the U.S. How do I switch countries in iTunes to sign up for CBS All Access in Canada?

How do I download the CBS app for iTunes on my iPhone/iPad?

What should I do prior to changing my country in the iTunes Store to stream CBS All Access abroad?

Why am I seeing a black screen instead of the live stream event on Live TV via my iOS device?

How do I force close the CBS app on my iPhone or iPad device?

My iPhone/iPad is frozen. How do I restart it to resume streaming?

Why am I seeing the “Subscription Failed: Cannot Connect to iTunes (Error 6)” message? I’m attempting to sign up for CBS All Access via my iPhone or iPad device.

What iOS mobile devices are supported for CBS All Access?

Why didn’t I get a confirmation message? I purchased CBS All Access through the mobile web browser on my iPhone.

How do I enable closed captions on my iPhone/iPad?