Help Center

  1. HELP CENTER
  2. TROUBLESHOOTING

TROUBLESHOOTING


Live TV & Video Streaming



  1. I’m an existing subscriber. How can I watch CBS All Access on my connected device?
  2. How can I fix streaming issues on my device?
  3. How do I check or update my device's software version? I'm having trouble streaming.
  4. Why is live TV unavailable?
  5. How do I turn on accessibility features like closed captions or audio descriptions to stream CBS All Access?
    6.
    more ...

Subscription & Billing



  1. Can I watch local programming on demand?
  2. How do I redeem my CBS All Access coupon code?
  3. I'm trying to sign up for CBS All Access through Roku, but I'm seeing this message, "an unexpected error occurred." What's wrong?
  4. I have a subscription. Why can't I get Live TV?
  5. Why can’t I use an international credit card to purchase CBS All Access?
    6.
    more ...

Devices



  1. I’m an existing subscriber. How can I watch CBS All Access on my connected device?
  2. How can I fix streaming issues on my device?
  3. How do I find my local IP address or device ID? I'm having live TV issues.
  4. How do I check for updates to Roku?
  5. The app crashes when I try to load it on my device. How do I fix this?
    6.
    more ...
© 2021 CBS Interactive. All rights reserved. Back to CBS.com