Help Center

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TROUBLESHOOTING


Live TV & Video Streaming



  1. Which browsers are supported by CBS All Access?
  2. How do I watch Live TV?
  3. How do I switch browsers from Internet Explorer (IE) to Microsoft Edge and visa versa on Windows OS?
  4. Why isn't the show I want to watch available?
  5. How do I contact Customer Support?
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Subscription & Billing



  1. Why isn't the show I want to watch available?
  2. I have a subscription. Why can't I get Live TV?
  3. Why am I getting a billing error message when I try to watch content?
  4. Why did I get an error message when I tried to cancel my subscription
  5. Why can’t I use an international credit card to purchase CBS All Access?
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Devices



  1. Why isn't the show I want to watch available?
  2. How do I access my CBS All Access subscription through Roku, if I signed up via social media?
  3. What are the minimum system requirements for CBS All Access?
  4. Why can I no longer sign into the CBS app directly on my Roku?
  5. Where do I find the activation code?/Activation did not work
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