Help Center

  1. HELP CENTER
  2. TROUBLESHOOTING

TROUBLESHOOTING


Live TV & Video Streaming



  1. Which browsers are supported by CBS All Access?
  2. How do I watch Live TV?
  3. Why isn't the show I want to watch available?
  4. How do I contact CBS All Access Customer Support?
  5. Why am I seeing a message to disable my VPN/proxy when I try to stream a show?
    6.
    more ...

Subscription & Billing



  1. Why isn't the show I want to watch available?
  2. I have a subscription. Why can't I get Live TV?
  3. Why can't I stream CBS All Access with my Optimum subscription?
  4. Why am I getting a billing error message when I try to watch content?
  5. Why did I get an error message when I tried to cancel my subscription
    6.
    more ...

Devices



  1. Why can I no longer sign into the CBS app directly on my Roku?
  2. Why isn't the show I want to watch available?
  3. How do I access my CBS All Access subscription through Roku, if I signed up via social media?
  4. How can I change payment information on my mobile device?
  5. What are the minimum system requirements for CBS All Access?
    6.
    more ...
© 2019 CBS Interactive. All rights reserved. Back to CBS.com