Why am I seeing a black screen/choppy video when streaming ET Live?

If you're encountering poor video quality when you stream video, please use these troubleshooting steps:

Check your Internet connection
You need a high speed connection of 3 mbps or more to stream ET Live. To check your Internet speed connection. If your speed is too low, please contact your Internet Service Provider (ISP) to discuss options to increase it.

Switch to another browser
Try watching video using an alternate browser other than Mozilla Firefox, such as Google Chrome, Apple Safari, or Microsoft Edge. If the issue is browser-related, this could resolve the problem. To learn more about our supported browsers, visit:
[link to "Which browsers are supported for ET Live" FAQ]

Clear your browser’s cache and history
For instruction, please click here.

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