Viruses & Malware Help

During processing, we scan every file uploaded to our servers using the latest security software definition files.

How we test files on


It is very common for security software to generate "false-positive" results by misidentifying parts of a program. You can usually quickly determine whether or not your security software is giving you a "false-positive" result by doing a web search for the name of the software and the exact name of the problem found. Every day thousands of people report "false-positive" malware results via message boards all over the world.


If you are interested in some recommendations for software that can keep your computer clean and free of viruses and other forms of malware, please click the link below to visit the following page:

Our most popular security software

You will see several sort and filter options to the left side of that page, such as price and average user rating, which we hope will help you refine the results and choose a product that best fits your needs.


If your computer is infected and you need help dealing with a virus or any other form of malware, we strongly recommend asking our technical experts for help in the forums. They combat viruses and malware every day and are excellent at researching and diagnosing these types of problems.

Click here for help using the forums...


Our goal is to provide users with a friendly, safe, and easy-to-navigate Web site. If malware is ever found during our tests, we temporarily remove the product from our library and notify the publisher who created the software. If you believe that you have found malware in a product on, please double-check the *installation file* of the program with your security software by right clicking it and choosing the scan option.

After you have verified the problem, report it by clicking here and filling out our support form. In the "Description" section of the form, please be sure to include the following information:

  1. A link to the page for the specific software you downloaded
  2. What operating system you are running
  3. What browser and which version you used to download
  4. Detection software used, if any
  5. The names of any problems detected, or the names of any additional programs installed

When you are done filling out the form, be sure to click the "Submit" button. You will receive a reply from our support team shortly, usually within 24 business hours.

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