Newsletter delivery problems
Although there shouldn't be any delivery problems normally, there are several issues that can affect the delivery of CNET's email newsletters. Here are some things that you can check to ensure you continue to receive our newsletters.
The most common reason why users may not be receiving CNET Newsletters is because of e-mail spam filtering. These filters may accidentally mark and move your newsletters to your spam or bulk mail folder. To remedy the problem, go to your spam folder and mark any newsletters as "not spam" and then add the email addresses below to your "safe sender" list.
Server side filtering
Another problem could be server-side filtering from your Internet Service Provider (ISP). In an effort to reduce unwanted junk mail, many ISPs have set up server-side spam filters that can block newsletters and bulk mail before they even reach your inbox. If you suspect this may be a problem, contact your ISP directly to let them know you want to receive newsletters sent from CBS Interactive with the following information:
- Domain name: online.com
- First IP address: 220.127.116.11
- Second IP address: 18.104.22.168
Our newsletter system will change an email status to "UNDELIVERABLE" if it receives too many bounce-back messages. This can happen from an inbox being full for long periods of time or if an Internet Service Provider (ISP) is having problems. If you think this may have happened to you, you can correct the problem by first cleaning up your inbox and then asking CNET Membership support to check your deliverable status.