Sign in issues, like an invalid email or password, seeing the grey ‘continue’ button, or being asked to subscribe when you’re already a subscriber, can be frustrating! Here are some easy troubleshooting tips to help you sign in on your computer.   

  1. Try a different browser (like Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, or Internet Explorer).
  2. Ensure your browsers are up to date by checking and following any instructions for updating to the latest version, if listed.
  3. Clear cache and cookies. If you need help with this, please click here:
  4. Reset password by clicking “Forgot Password” on the sign in page. (Full instructions are here). Make sure to check your inbox and spam folders and follow the instructions.User-added image
  5. Try logging in via incognito or private browser. On Google Chrome, click File > New Incognito Window.                                                  User-added image
  6. Reboot your router by unplugging the power cord (note: if you have a separate modem, unplug the power to the modem first). Wait approximately 10 seconds, and plug it back in  (plug the modem back in before the router, if applicable). When your router has completely re-powered (usually after a few minutes), go to and try streaming again.

If you're still experiencing sign in issues, visit the home page and select "Contact Us" at the bottom of the screen.