First, make sure you’re signed in to your CBS All Access or TV provider account. You can find instructions on how to sign in with your TV provider here

If you're signed in, check our list of supported CBS stations to make sure yours is included here

If your local station is supported, and you’re seeing a loading image or black screen, you can find helpful troubleshooting steps here


If it is, and you’re seeing a loading image or black screen, you can find helpful troubleshooting steps here

Finally, if those steps don’t help, please contact customer support here. For the fastest solution, please be prepared with the following information:

  • On what platform are you watching?
  • What kind of internet connection do you have?
  • What device/operating system are you using?