Why am I seeing a black screen/choppy video when streaming DABL?
If you're encountering poor video quality when you stream video, please use these troubleshooting steps:
- Check your Internet connection
You need a high speed connection of 3 mbps or more to stream DABL. If your speed is too low, please contact your Internet Service Provider (ISP) to discuss options to increase it.
- Switch to another browser
Try watching video using an alternate browser other than Mozilla Firefox, such as Google Chrome, Apple Safari, or Microsoft Edge. If the issue is browser-related, this could resolve the problem.
- Clear your browser’s cache and history
If you still have questions, please feel free to reply to this email, and we'll be happy to assist you.