Please click the "Contact Us" button at the top of this page (or click here), and submit the following information to help us troubleshoot:
- Your current zip code
- Name of the station that you should be receiving
- Name of the station you are currently receiving
- Type of Internet connection (Wi-Fi or Ethernet)
- Your Facebook Portal TV’s IP address (From the CBS All Access app menu, simply select Settings > Device. You'll see both your IP address and your device ID here.)
Please note: The device IP address obtained in step 5 should not begin with the prefix 192.168.XXX.XXX or 10.XXX.XXX.XXX. If so, please make sure you're taking the proper steps (open the CBS All Access app > Settings > Device), since we’ll need the correct device IP to resolve this issue.