Site access problems & security settings


 

BROWSER REQUIREMENTS
 
In order to take full advantage of CNET sites and services, including CNET Downloads, CNET News, and CNET TV, we require you have the latest version of Adobe Flash Player installed along with the latest non-beta version of FireFox, Internet Explorer, or Safari. In addition, we also recommend having at least 512MB of computer RAM and a broadband connection (DSL, Cable, etc).  To download Adobe Flash , please visit the Adobe Flash Player page.
 
 
ADJUSTING YOUR TRUSTED SITES 
 
 
Manually adding CNET's sites to your Trusted Sites list may help overcome a number of problems viewing our Web pages. Below is a recommended list of CNET sites that you can safely add to your Trusted Sites list followed by directions for Internet Explorer and Firefox.  
 
CNET's trusted sites (copy them exactly as shown):
 
  • * download.com
  • * cnet.com
  • * music.download.com
  • * com.com
  • * cnettv.com
  • * news.com
  • cbsi.secure.force.com
 
Internet Explorer trusted sites:
 
  1. * Go to / Tools / Internet options / Security tab / and select the "Trusted sites" section. 
  2. * Click the "Sites" button. 
  3. * Type in "cnet.com" or another site as shown above with no "quotes" and no "www". 
  4. * Uncheck the checkbox at the bottom that says, "require server verification…" 
  5. * Click "Close", then click "OK".
  6. * Click your browser's back button and click on the "Download Now" link again.
 
Firefox trusted sites: 
 
  1. * Go to / Tools / Options / Security tab 
  2. * Now click the "Exceptions" button 
  3. * Type in "cnet.com" or another site as shown above with no "quotes" and no "www" 
  4. * Click "Allow", then "Close" and click "OK". 
  5. * Click your browser's back button and click on the "Download Now" link again.

WARNINGS WHEN CHANGING SITES
 
 
Internet Explorer may generate the following security warning while attempting to browse from one CNET site to another: "The current web page is trying to open a site in your Trusted sites list. Do you want to allow this?". The warning, known as "Zone Elevation Blocks" is caused by sites that have different security levels. It may also cause some Web pages to automatically fail when loading. To disable this message for CNET sites, simply add the site you are coming from and going to in your Trusted Site list as stated above.
 
 
OTHER SETTINGS
 
If you are using Internet Explorer, the higher your general security settings are, the less website functionality will be allowed, and features that are considered less secure, such as downloadable files, may be completely disabled. Ensuring your settings are set to MEDIUM or MEDIUM-HIGH, may help overcome several website problems.
 
  • * Go to / Tools / Internet options / Security tab / and select the "Internet" section 
  • * Go to the "Security level for this zone" section
  • * Click the "Default level" button 
  • * Move the slider to MEDIUM or MEDIUM HIGH
  • * Click "OK"
  • * When finished, restart your browser and then try using our sites again
 
PAGE LOAD PROBLEMS
 
When you click on a CNET page link, if the page tends to hang indefinitely or load incorrectly, it could simply be the result of very high site traffic or a problem with one of our servers. In either case, you should try the link again later. However, if this problem continues to occur after 24-hours, then it may be site problem that needs to be investigated. If you meet the above browser requirements and the problem persists, please contact support with a link to the page that is not loading. Please also be sure to send your browser and system information.
 
 
ALTERNATE BROWSERS
 
Internet Explorer's high Internet security effort can sometimes lead to problems that may result in users having to adjust confusing security settings. CNET recommends either Mozilla Firefox or Google Chrome for optimal viewing of its sites. To download Firefox or Chrome, please visit the following links.
 
 
 
ADVANCED HELP
 
If all else fails, you may need advanced technical help. In these cases, CNET Customer Support recommends you submit your question to our experts who can provide assistance 24-hours a day, 7-days a week. These experts consist of CNET Editors, Tech Professionals, volunteers, and other members of the CNET forums. To begin working with our experts, please visit the CNET Browser Forums.
 



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