If you're having difficulty casting content with Chromecast, please review these troubleshooting tips:

For choppy/freezing /skipping video
Disconnect both the device you're casting from and your Chromecast device from WiFi. Next, power-cycle your router by unplugging it, waiting for a few seconds, and plugging it back in. When your router has completely re-powered, reconnect the device you were casting from and your Chromecast to WiFi.

Losing connection/shutting off 
Please make sure you have a strong WiFi signal when casting.

Unable to connect to Chromecast
Check to make sure that both your Chromecast device and the device you're casting from are connected to the same WiFi network.

The CBS All Access app is crashing
We update the CBS All Access app on a regular basis, so please make sure you have the latest version, as this could affect your ability to stream programming.
  • Android users, click here 
  • iOS users, click here 
 
Radio interference with your Chromecast 1
Please be aware that the original release of Google Chromecast 1 is susceptible to occassional radio interference from 2.4GHz and 5GHz sources. Please refer to your WiFi router or ISP?s instructions for how to change the channel frequency within your WiFi router.