Wallet Help and Support

I’m having issues with the TV Guide app. Can you help?


We are temporarily pausing support of the TV Guide app while we make important changes that will affect your overall viewing experience. We’re excited about this, and work is already underway! In the meantime, if you’ve submitted an issue, it will be reviewed, but we cannot offer a timeframe for resolution nor a response. Stay tuned, and look for a new-and-improved TV Guide app in the near future!



Related Article: I'm having trouble watching video on TV Guide. Can you help?
Related Article: I'm having trouble getting programs to play/video is skipping.
If you're having trouble watching Showtime programming there are a couple of things you can check that might help. If you're watching Showtime on a web browser on your computer: 1. Check your bandwidth. For the best experience we recommend a downstream bandwidth of 3000 Kbps or higher. 2. Check that no other bandwidth or memory intensive applications are running. If you have other browsers or browser tabs open, try closing them and see if that improves performance. 3. Check that any antivirus software or firewalls are not blocking content playback. 4. Try restarting the browser, and if that doesn't help try restrating the computer.
Related Article: How do I report a broken video or link on TV Guide? I'd like to watch the video.