If you forgot your password and are having trouble logging in to your CBS All access account, you can easily recover a temporary password that can be reset and customized to your preference. Just click the links below for instruction depending upon the device you’re using.

 

Computer or Mobile Web
On your desktop or mobile web browser:

  1. Click the "Sign In" link located on the upper right portion of our home page.
  2. Click "Forgot your password.”
  3. Enter the email address used to sign up for CBS All Access.
  4. Next, check your email inbox for an email from CBS Customer Support. Click the password reset link within that email. 
  5. Enter and confirm your new password.

 

iPhone or iPad on the CBS All Access app
On your device:

  1. Tap "Forgot Password" on CBS All Access app home screen. 
  2. Enter the email address used to sign up for CBS All Access.
  3. Next, check your email inbox for an email from CBS Customer Support. Click the password reset link within that email. 
  4. Enter and confirm your new password.

 

Android Phone, Tablet or TV on the CBS All Access app
On your device:

  1. Tap "Forgot Password" on CBS All Access app home screen. 
  2. Enter the email address used to sign up for CBS All Access.
  3. Next, check your email inbox for an email from CBS Customer Support. Click the password reset link within that email. 
  4. Enter and confirm your new password.

 

Connected Devices
If you're streaming CBS All Access via a connected device (i.e. Apple TV, Android TV, Amazon Fire TV/Kindle/Tablet, Roku, Portal TV, Xbox One, PS4, Xfinity Flex, LG TVVizio TV, Samsung TV), use these steps:

  1. From the home screen, select "Sign In Options."
  2. Select "Sign In on TV."
  3. Select “Forgot Password.”
  4. Enter the email address used to sign up for CBS All Access.
  5. Next, check your email inbox for an email from CBS Customer Support. The email will contain a link to reset your password. Click the password reset link. You’ll be taken to a web browser in another window to enter password information.
  6. Enter and confirm your new password. You can now return to your device to sign in.