If you need to recover your password, the easiest way is to select sign in "On my TV".
From your Facebook Portal TV
- Select "Forgot Password?" below the sign in button.
- An email with a link to reset your password will be sent to the email address you used to sign up for CBS All Access.
- Check your email for a message from firstname.lastname@example.org, and click the provided link. You'll be directed to the "Reset Password" screen. Enter your new password and confirm.
- Once you've confirmed your new password, you can return to your TV and select your sign in method.