If you need to recover your password, the easiest way is to select sign in "On my TV". 

From your Facebook Portal TV

  1. Select "Forgot Password?" below the sign in button.
  2. An email with a link to reset your password will be sent to the email address you used to sign up for CBS All Access.
  3. Check your email for a message from customerservice@cbs-mailer.com, and click the provided link. You'll be directed to the "Reset Password" screen. Enter your new password and confirm.
  4. Once you've confirmed your new password, you can return to your TV and select your sign in method.

That's it!