How can I recover my password?

Just follow the instructions below. The red pointerwill tell you where to click.

Step 1  

Go to and click Sign In in the upper right corner of the screen.

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Step 2 

You’ll be taken to the Sign In/Up page. Under I Have A CBS Account,
click Forgot Password.


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Step 3

Enter the email address you used to sign up for* in the
provided area and click Send Password.

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*If you’ve forgotten which email address you used, please call
Customer Support at (888) 274-5343 (Mon. - Sun., 8am - midnight ET)
and we’ll be happy to help.

You’ll receive confirmation that an email has been sent to the email
address you entered, and will be automatically redirected to

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Step 4
Check your email for an email from
The subject line should read Password Reset:

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Click on the provided link within the email.
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Step 5 

You will be taken to a Reset Password screen. Enter your new
password, confirm it, and click

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Passwords are case-sensitive. When you sign in to, you
must enter your password EXACTLY as it was created. For example,
if your password is CbS, you must enter “CbS” - not “cbs” or “C

Tip: Make sure your caps lock isn’t on when entering your password!

You're Done! 

You’ll be returned to the homepage where you can sign
into your account using your new password.

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