How can I fix issues signing in to CBS All Access on my computer?
Sign in issues, like an invalid email or password, seeing the grey ‘continue’ button, or being
asked to subscribe when you’re already a subscriber, can be frustrating! Here are some easy
troubleshooting tips to help you sign in on your computer.
5. Try logging in via incognito or private browser. On Google Chrome,
click File > New Incognito Window.
6. Reboot your router by unplugging the power cord (note: if you have a separate modem,
unplug the power to the modem first). Wait approximately 10 seconds, and plug it back in (plug the
modem back in before the router, if applicable). When your router has completely re-powered (usually
after a few minutes), go to cbs.com and try streaming again.
If you’re still experiencing sign in issues, just contact us by clicking the blue “Contact Us”
button at the top of this screen, and we’ll be happy to help! In order to assist as quickly
as possible, we may request you take a screenshot of your sign in screen and browser
window, including your address bar.
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