CBS All Access Support

How do I recover my password via my Xfinity Flex or web browser?



Launch the CBS All Access app, then use these simple steps:

  1. On your TV, select "Forgot Password?" below the sign in button.
  2. An email with a link to reset your password will be sent to the email address you used to subscribe to CBS All Access. Select “OK” on your TV.
  3. Next, check your computer or mobile device for an email from customerservice@cbs-mailer.com with "CBS.com Password Reset" in the subject line.
  4. Click on the link provided within the email. Follow the prompt to choose and confirm and new password.
  5. Go back to your TV, select "Sign In on TV" and use your new password to sign in.



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