I'm streaming CBS Sports HQ on CBS All Access. Why is the video choppy or buffering?
If you're encountering poor video quality when you stream video, please use these troubleshooting steps:
Check your Internet connection
You need a high speed connection of 3 mbps or more to stream CBS Sports HQ. If your speed is too low, please contact your Internet Service Provider (ISP) to discuss options to increase it.
Switch to another browser
Try watching video using an alternate browser other than Mozilla Firefox, such as Google Chrome, Apple Safari, or Microsoft Edge. If the issue is browser-related, this could resolve the problem. To learn more about our supported browsers, click here:
Clear your browser’s cache and history.
For instruction, please click here.