CBS All Access Support

Why am I seeing the “Subscription Failed: Cannot Connect to iTunes (Error 6)” message? I’m attempting to sign up for CBS All Access via my iPhone or iPad device.



If you’re trying to subscribe or restore your subscription, and you’re getting a “Regrant Failed” error followed by the “Cannot Connect to iTunes: Error 6” message on your iPhone or iPad, you’ve likely encountered an Apple security issue. To resolve this, simply sign up on your iOS device using the same Apple ID you used to download the CBS app. If the IDs match, you should be able to sign up without issue.


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