CBS All Access Support

Why am I seeing an error message when I try to sign in to CBS All Access at cbs.com with my Amazon credentials? I already have a CBS All Access subscription.



If you signed up for CBS All Access on Prime Video Channels and have already verified your subscription on cbs.com:
  • Please sign in to your CBS All Access account with the CBS username and password (NOT your Amazon username and password) you created upon activation.
If you have not yet verified your subscription on cbs.com:
  • Please go here¬†and follow the instructions. You will be prompted to create a cbs.com username and password, and you will use those credentials to sign in to CBS All Access on cbs.com.
Remember, verifying your subscription on cbs.com is optional. As an Amazon Prime subscriber, you can always stream CBS All Access on amazon.com or the Prime Video app!


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